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Terms & Warranty

*If you need to contact AAI by phone, call 800-222-7837. Hours of operations:
Monday-Friday 830am-430pm
We close for all holidays.

**PLEASE NOTE: PICTURES ARE FOR REFERENCE ONLY READ DESCRIPTIONS ON EACH PRODUCT

*Terms of Sale- AAI minimum order is $20.00
Immediately upon your online purchase, our web server sends you a confirmation email. Please change your spam protection accordingly to receive this email. If you do not receive this confirmation email within a few hours, please notify us as you may have entered your email information incorrectly. We can then resend an order confirmation to you.
*AAI accepts payments in the form of Visa, Master Card, and Discover.

*Order Processing-Orders are processed Monday thru Friday excluding holidays. Our goal is to get your products shipped as soon as possible. Most of our products are NOT assembled in inventory. Most products are assembled at the time of order. At times, minor components may not be in inventory and may delay your shipment. We try to ship most orders within 72 hours of "Order Processing".


*Stock- AAI actively stocks all of the items in the website. We can not guarantee that we will have sufficient quantity to fulfill all orders at the time they are placed. It is possible, at any given time, depending upon demand, that we may be low on or temporarily out of an item. If so we will work to obtain sufficient items to fulfill the order in a timely manner. We will contact you by phone or email should there be any problems with the delivery of items. To be sure about particular items, please call to check on inventory quantities. We will be happy to obtain and stock items that we do not currently stock, or maintain higher inventory levels than we currently hold, should there sufficient demand for such items. Also, our actual inventory contains many more specialty items than we list on this web site. If you do not see an item that you want please give us a call.

*Warranty- Albion Allen Inc. warrants its products to be free of defects in material and workmanship. Any Albion Allen Inc. product that exhibits a defect in material or workmanship within a period of 30 days from date of purchase will be repaired or replaced free of charge, or refund made of the purchase price, at the sole discretion of Albion Allen Inc. and its Manufactures This warranty requires that any claim of defect be promptly reported to Albion Allen Inc. by telephone with a confirming notification sent in writing.

This warranty does not apply (and we assume no responsibility or allow any claim) in cases of accident, normal wear and tear, damage caused by misuse, misapplication, abuse, overload, impact, shock loads, negligent lubrication or maintenance, defective manipulation, product modification, improper installation or maintenance, damage caused by use with mechanically powered equipment, use at speeds above 3 mph, use in continuous (uninterrupted, non-stop) operation, exposure to harmful chemicals or substances, intense heat or severe cold, damage caused by poor floors or floor obstructions, or when damage is due to adverse conditions or the operating environment. 

The warranty set forth herein is exclusive and in lieu of any other warranties, written, oral, implied or statutory, including, but not limited to, implied warranties of merchant ability or fitness for a particular use.

Albion Allen Inc. products are intended for intermittent use within rated capacity in a manual operation (at a speed not exceeding 3 mph) over smooth floors with ideal (no adverse) operating conditions. In all cases our liability shall be limited to the cost of the product.

All products shown on our website, with the exception of chair casters, are for the sole purpose of conveying goods and services. These products are NOT designed for the conveyance of people. 

*Damaged Product Policy- If you received goods in a damage condition please inform the carrier (UPS) immediately. Sign the bill of lading as products damaged.

*Non-Refundable Merchandise- some special, discounted or promotional offers have a no return policy. This merchandise is clearly marked with the label "NO RETURN" and Albion Allen Inc. return policies do not apply to these items.

DIMENSIONS AND SPECIFICATIONS SHOWN ON THE WEBSITE ARE NOMINAL 
AND SUBJECT TO CHANGE. PICTURES ARE FOR REFERENCE ONLY - MAY NOT BE EXACT AS PICTURED/COLOR/WHEEL TYPE